SHIPPING

Unless otherwise specified all of our pieces are made-to-order with an approximate 12 week production window.  Please provide accurate sizing for rings, we are happy to size your finger if you are local to NYC (or you can visit your local jeweler for help).

To order please email julie@bowennyc.com and we will be happy to assist you. 

LOCAL TAXES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

CUSTOM ORDERS

If there is a design you see and would like to order it in a different combination than what you see available, we are happy to try and accommodate your request. Please contact us at (917) 566-4752 or julie@bowennyc.com and we will be happy to assist you. 

RETURNS

All sales are final and no refund will be issued.

QUESTIONS


If you have any questions, please contact us at: julie@bowennyc.com

REPAIRS

Bowen jewelry is delicate and should be handled with care. We are not responsible for lost jewelry. To request a repair, kindly email.
Once a repair is authorized, further instructions and a confirmation number will be emailed to you. Repair times may vary and are handled on a case by case basis.
Bowen highly recommends you certify and insure your repair shipment as we are not responsible for lost or damaged packages.

Bowen repairs will be refused without prior authorization. Bowen will not sign for or accept any packages without prior authorization and is not responsible for any further shipping costs this may incur. Bowen highly recommends you certify and insure your shipments as we are not responsible for lost or damaged packages.

Our thread, by nature, is delicate. With time and wear it may fray, fade, and/or break. Should you wish to have your item restrung by Bowen we are happy to do so for a small fee + shipping. Please email for an authorization number and instructions. Bowen will not sign for or accept any packages without prior authorization and is not responsible for any further shipping costs this may incur. Bowen highly recommends you certify and insure your shipments as we are not responsible for lost or damaged packages.

PRIVACY

Bowen NYC collects data such as numbers of visitors, countries represented and operating systems for analysis towards creating a better experience for our customers.

No personal information is sold or shared. Email is kept in strictest confidence and is never shared with other groups.

Availability